Shipping policy

Rules and Conditions

General

  • Orders are shipped from Bath, United Kingdom.
  • All shipping costs are calculated based on the destination zone and total parcel weight (including packaging).
  • Economy tracked services are used as standard unless otherwise stated.
  • Shipping charges shown at checkout include VAT and duties (DDP) where applicable.
  • We can ship to most international destinations — please get in touch through the contact page and we will work out the shipping on a case by case basis.

Regional Restrictions

  • Channel Islands, Isle of Man, and other UK Crown Dependencies are charged at UK rates but may take longer to arrive.

Special Conditions

  • Orders containing multiple games are combined into one parcel (up to 3 units per parcel).
  • Any larger or bulk orders (over 3 units) may require a separate shipping quote before dispatch.
  • Delivery times vary by region:
    • UK: 2–4 working days
    • Europe: 5–10 working days
    • North America: 7–14 working days
    • Rest of World: 10–21 working days
  • As stated above, if you are outside the UK, the shipping rate will not be automatically calculated at checkout. Please get in touch through our contact page.
  • If customs duties or import taxes apply in your region (for example, in non-DDP regions), these remain the responsibility of the buyer.
  • We cannot ship to PO boxes outside the UK.
  • All parcels are tracked — tracking information is emailed upon dispatch.

Returns Due to Uncollected or Refused Parcels

If a parcel is returned to us because it was not collected, refused at customs, or an incorrect address was given, the shipping cost (outbound + return) will be deducted from any refund.

Damages or Delays

  • Please inspect your parcel on arrival and notify us within 7 days if damaged. Shipping delays caused by customs, weather, or carrier issues are outside our control, but we’ll assist in tracking and resolving them where possible.